Frequently Asked Questions

Do you offer a design service?

Yes, we do. Our experienced in‑house designer can work with you to create something unique and tailored to your needs. Please email us to discuss your project and design requirements.

Can you match my brand colours?

Absolutely. We can match your brand colours with precision. We use the industry‑standard Pantone colour‑matching system to ensure predictable and repeatable results every time. Read more about our Colour Matching process

Do you really provide free colour proofs?

Yes. We can provide either one free printed fabric proof, couriered to you, or a digital PDF proof. The type of proof supplied will depend on your timeframe and production schedule.

Where can I find artwork templates? 

Artwork templates are available at the bottom of some product pages. If you can’t find the template you need, just contact us and we’ll send you the correct files.

How long does production take?

Production begins once your proof is approved. Standard production for most products is 5 working days. Urgent production can be reduced to 3 - 4 working days, depending on capacity, and incurs an additional charge. Delivery time is not included in these timeframes.

I'm creating my own artwork, but I'm not sure it's going to be good enough?

We understand the concern - creating your own artwork can feel daunting. Rest assured, every file you submit is carefully checked to ensure it meets our printing requirements. Your artwork passes through at least three sets of eyes, and if anything looks unusual or technically risky, we’ll always contact you before proceeding.

If you’d prefer extra support, you’re welcome to work with our in‑house designer, who can help refine or create your artwork. And for complete peace of mind, we provide one free printed fabric proof or digital PDF proofs before production, so you can confirm everything looks exactly as expected.

Do you sell to overseas organisations?

Yes we do, for orders delivered within New Zealand. Please email us for a quote or more information. 

Where do we start?

To get started, simply contact us for a quote and to secure your place in the production schedule. We’re here to help you begin the process.